Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Masham | GPhC Registration No. 9012511 | Last Updated: July 2026

We are committed to protecting your personal information and handling it responsibly. This policy explains how we collect, use, and protect your data in compliance with UK GDPR and applicable data protection legislation.

Who We Are

Pharmacy Weight Loss Masham is a GPhC registered online pharmacy weight loss clinic serving Masham and surrounding areas in the UK. As a data controller, we are responsible for any personal information you provide to us when using our services.

Data We Collect

To provide our pharmacy and weight loss services, we may collect the following information:

• Personal details: Full name, date of birth, address, and contact information
• Health information: Medical history, current medications, weight, BMI, and other clinical data necessary for safe prescribing
• Financial information: Payment details processed securely through our payment provider
• Technical data: IP address, browser type, and website usage data collected automatically when you visit our site

How We Use Your Data

Your information is used solely for legitimate purposes, including:

• Reviewing and approving your weight loss consultation and prescription requests
• Processing and dispatching your medication (delivered within 1 working day of pharmacist approval)
• Communicating important updates about your treatment or order
• Fulfilling our legal and regulatory obligations as a GPhC registered pharmacy
• Maintaining accurate patient records for clinical safety
• Improving our services and website experience

We will never sell your personal data or use it for unsolicited marketing without your explicit consent.

Legal Basis for Processing

We process your data under the following lawful bases as defined by UK GDPR:

• Contract: To fulfil the services you have requested from us
• Legal obligation: To comply with pharmacy regulations and healthcare legislation
• Vital interests and legitimate interests: To ensure your clinical safety and appropriate care
• Explicit consent: For any processing of special category health data beyond direct care

Cookies

Our website uses cookies to enhance your browsing experience and help us understand how visitors use our site. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: To understand site traffic and user behaviour (data is anonymised)
• Functional cookies: To remember your preferences and improve usability

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect website functionality.

Third Party Sharing

We may share your information with trusted third parties only where necessary and appropriate:

• Prescribing clinicians: To review and approve your treatment safely
• Delivery partners: Limited to the information required to dispatch your medication
• Payment processors: To securely handle your transactions
• Regulatory bodies: Such as the GPhC or NHS where required by law

All third parties we work with are contractually required to handle your data securely and in accordance with UK data protection law. We do not transfer your data outside the UK without appropriate safeguards in place.

Data Retention

We retain patient records for a minimum of eight years following your last interaction with us, in line with NHS and pharmacy regulatory requirements. Financial records are kept for six years. After these periods, data is securely deleted or anonymised.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain a high standard of data security.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or wish to exercise your rights, please contact us. We aim to respond to all data-related enquiries within 48 hours.

Phone: (+44) 116 4646009

Email: info@pharmacyweightloss.co.uk

You also have the right to raise concerns with the relevant data protection authority if you believe your information has not been handled appropriately.